Refund & Payment Policy
We believe every learner deserves clear, transparent, and fair payment policies. This page explains how course bookings, payments, cancellations, refunds, and transfers are handled at GyanHub.
Booking Amount
Generally Non-refundable
Batch Transfer
Available
Secure Payments
Verified Gateways
Support
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Your Journey
Reserve Seat
Attend Orientation
Complete Payment
Start Learning
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Transfer Request
Course Enrollment
Enrolling in a GyanHub course requires a seat reservation to guarantee your spot. Due to our commitment to maintaining a low student-to-teacher ratio, we offer limited seats per batch. Your enrollment confirmation is finalized once the initial booking amount is received.
Booking Amount & Discounts
- The booking amount securely reserves your seat in the chosen batch.
- Exclusive Discounts: Booking your seat generally guarantees you a special discount on the total course fee. You can check course-specific discount details directly on our website or by speaking with our academic counselors.
- Because this booking is specifically made to lock in your discounted seat and prevents others from taking that spot, it is usually non-refundable.
- The booking amount is directly adjusted toward your total course fees.
- Exceptions for refunds on booking amounts are only made if GyanHub completely cancels the batch.
Course Fees
We collect the remaining balance of your course fee according to the provided payment schedule. Typically, full confirmation and final payments occur after you attend our orientation session. This ensures you fully understand the course curriculum and expectations before committing the remaining balance. Once paid, the remaining course fee is generally non-refundable.
Batch Transfer 🔄
If you cannot continue due to genuine personal, academic, or professional reasons, you may request a one-time transfer to the next available batch, subject to availability.
Transfer Conditions:
- Requests must be made during the active course period.
- Subject to seat availability in the upcoming batch.
- Limited to one transfer per enrollment.
Important Notice on Eligibility
Refund and transfer requests are evaluated strictly on a case-by-case basis. To qualify for consideration, all requests must be submitted formally through our official support channels while your current batch is still active. Post-course requests will not be entertained.
Course Cancellation
In rare circumstances, GyanHub may need to cancel or postpone a scheduled batch. If GyanHub cancels a batch, the student has full autonomy to choose one of the following:
- A full refund of all payments made, or
- A seamless transfer to another available batch.
Recorded Courses 📚
Because recorded content becomes immediately accessible after purchase, payments for recorded courses are generally non-refundable unless required by applicable law or in cases of technical issues that permanently prevent access.
Payment Methods 💳
We support secure and seamless transactions through Nepal's leading payment gateways:
Failed Transactions
If payment is deducted from your bank or wallet but enrollment is not confirmed on our platform, please contact our support team immediately with your transaction details. After verification, we will coordinate with the respective payment provider to resolve the issue as quickly as possible.
Refund Processing
Approved refunds, where applicable, will be processed using the original payment method whenever possible. Processing time strictly depends on the specific payment provider or banking institution, generally taking a few business days once initiated by GyanHub.
Frequently Asked Questions
Why are some payments non-refundable?
Some fees secure limited seats, administrative processing, or immediate access to digital learning resources. These costs are incurred as soon as your enrollment is confirmed, which is why certain payments cannot be refunded.
What if I cannot attend due to an emergency?
We understand that unexpected situations can arise. Depending on the circumstances and the course, you may request a transfer to another batch or discuss available options with our student support team.
Can someone else use my enrollment?
Course enrollments are generally non-transferable to another person unless explicitly approved by GyanHub before the course begins.
Policy Updates: This policy may be updated periodically to reflect changes in our services or legal obligations. The latest version will always be available on our website.
Questions About Payments?
We're committed to making every transaction transparent and secure. If you have questions about course fees, refunds, transfers, or payment issues, our team is happy to assist.
Phone
9763695665
admin@gyanhub.com.np
Office Hours
Sun - Fri, 9 AM - 6 PM